These are the recommended specs for all users (account holders and invitees), alike:
- ANDROID: Google Chrome 80 (Recommended: Google Chrome version 94.0.4606.61)
- ANDROID: Microsoft Edge 81 (Recommended: Microsoft Edge version 94.0.992.31)
- Mac OS or iOS: Google Chrome 80 or Safari, ver 15.5
- iPadOS: Safari 15.6 for iPadOS
Please review these recommended steps on how to optimize different browsers
On Chrome always have the latest version, as previous versions are might not compatible with all parts of our engine.
Some issues regarding slow performance or difficulties entering a meeting may be resolved by opening an incognito window on your Chrome browser. This also gets around any issues related to ad blocker software (note: ROOM does not have ads nor do we share any information outside our organization concerning the targeting or dissemination of ads).
Reset Chrome settings to default in order to optimize its performance. For detailed instructions please refer to this third-party product link: https://support.google.com/chrome/answer/3296214?hl=en
In the case of Microsoft Edge, it automatically updates when you restart your browser, by default. If Edge is not up to date, it's possible that your updates may be turned off by default, in which case you should check and manually update, if needed.
Regardless of which browser you use, please ensure that your devices (mic & camera) are not subjected to over-demand by checking the following (on all your active browser windows):
- There should only be one instance of ROOM running on your computer at a time, so if you've accepted more than one invitation to meetings taking place concurrently, they'll both be competing for the use of your devices.
- Please be sure that you are not running another app simultaneously that is trying to engage your microphone and camera (possibly another communication app, a game, etc.)
One small workaround to keep in mind for all browsers (especially in cases of low bandwidth) is to toggle over to 2D mode by clicking on the "F" key on your keyboard. In extreme cases related to low bandwidth, turning your camera off will help you continue the meeting in either 2D or 3D meetings, allowing you to hear and see all activity (the rest of the participants simply won't be able to see you).
For more information, please refer to the following articles: